Medical Receptionist

Spero Health, INC. • Moraine, OH

25d

About The Position

Spero Health is seeking a Medical Receptionist to support its mission of “Saving Lives, Instilling Hope and Restoring Relationships.” The role supports an integrated care team serving patients receiving counseling, case management, and medically assisted treatment. The position focuses on patient service and compassion while helping the office operate efficiently and supporting patients’ continued treatment.

Requirements

• High school diploma required.
• At least 1 year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• 1–3 years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide customer service, compassion, and empathy to patients.
• Handle patient arrivals and confirm or update demographic and insurance details at each visit.
• Schedule provider appointments accurately and make timely adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and clearly communicate patient financial responsibilities.
• Distribute and verify required patient forms and handbooks; scan and file documents in the EMR.
• Process collections and co-payments and regularly facilitate payment plans.
• Discuss and clarify patient financial responsibilities and insurance status.
• Maintain a professional, organized office environment and perform general upkeep.
• Handle inbound and outbound calls, including appointment reminders and patient re-engagement efforts, using excellent phone etiquette.
• Handle tasks related to medication destruction and logging.
• Participate in daily huddles and team meetings.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance; described as 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts through Tickets at Work.
• Clinicians at this STAR-approved organization may have access to federal student loan repayment assistance.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED