Medical Receptionist

Pediatric Associates Family of Companies•Houston, TX

31d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming manner; completing and updating required information; collecting payments; and providing requested information. The role checks patients in and out, provides relevant visit information and follow-up appointments, and supports patient-facing office operations. The position requires fluency in both Spanish and English. The employer offers a $1,000 sign-on bonus for eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

Requirements

Fluent in both Spanish and English.
An active and valid driver's license upon hire and for the duration of employment.
Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Ability to provide excellent customer service and greet and receive patients and visitors professionally and in a friendly manner.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to meet the stated physical and sensory requirements, including lifting/carrying 10 pounds or less and wearing personal protective equipment.

Nice To Haves

At least one year of experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Check in arriving patients, update demographic and insurance information, confirm PCP and pharmacy details, collect co-pays and patient balances, and provide consent forms and health questionnaires.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their PCP is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents in the Document Management system.
Sort and deliver mail and PA documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.