Medical Receptionist

Northwest Extremity Specialists•Portland, OR

34d•$21 - $25

About The Position

The Medical Receptionist helps resolve patient issues related to claims, benefits, referrals, physicians, and access. The role manages a high volume of inbound calls, enters patient information into information systems, and resolves callers’ issues while providing outstanding customer service. The Medical Receptionist coordinates center activities, helps guide patient flow, and supports medical providers in delivering patient care, particularly during intake and registration. As an ambassador for the center, this role welcomes patients, responds attentively to their needs, and creates a positive front-office experience by managing expectations with compassion and respect. The position also contributes to patient-focused care through strong communication and problem-solving.

Requirements

Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic demeanor.
Effective oral and written communication skills.
Tactful and diplomatic communication style.
Outstanding professional demeanor and respectful conduct.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Strong organizational skills.
Ability to coordinate and prioritize multiple tasks and work on multiple projects or tasks simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities for improvement, develop and implement an action plan, and evaluate its effectiveness.

Nice To Haves

Three or more years of experience in a medical setting.
Proficient computer skills.
Strong interpersonal skills, especially in patient and physician relations.

Responsibilities

Greet patients and verify the purpose of their visit to determine patient priority.
Enter patient information into the practice management system.
Verify eligibility and perform financial screenings.
Monitor patient wait times and proactively communicate visit status to patients.
Schedule appointments.
Review and prepare charts in advance of visits.
Manage telephone calls, ensuring calls are answered and resolved as expected.
Communicate with medical assistants, providers, and other care-team members to support seamless hand-offs and meet patient needs.
Collect patient co-pays and payments and reconcile collections daily.
Monitor waiting rooms and ensure waiting areas are kept clean.
Perform other related duties as assigned.
Resolve colleague, client, and patient issues effectively and in a timely manner.