Medical Receptionist - Conway, FL

Bluebird Kids Health•Orlando, FL

About The Position

Bluebird Kids Health is seeking a skilled and compassionate Medical Receptionist with a patient- and family-first mindset. Working alongside the mission-based clinical team, the receptionist greets patients warmly, creates a welcoming environment, and ensures patients are checked in and out appropriately. The ideal candidate has excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families. The role supports the practice’s front-office operations, including appointment scheduling, patient-flow coordination, registration and insurance verification, payment collection, and maintaining accurate records and documentation. The receptionist also helps keep the reception area clean and sanitized and protects patient confidentiality in accordance with HIPAA standards. The work environment includes medical offices and exam rooms, with frequent exposure to communicable diseases, biohazards, and other conditions common in clinical settings. Physical activities include walking, standing, sitting, bending, twisting, and reaching, with occasional lifting, carrying, or moving of equipment weighing up to 50 pounds.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Proficient computer and EMR skills.
Excellent customer service and phone etiquette.
Task-oriented, with strong organizational skills and the ability to multitask.
Excellent interpersonal skills, including friendliness, empathy, patience, kindness, and politeness.
Ability to work independently and as part of a team, with a strong sense of focus.
Strong attention to detail.
Ability to perform a variety of walking, standing, sitting, bending, twisting, and reaching.
Occasional ability to lift, carry, or move equipment weighing up to 50 pounds.

Nice To Haves

Pediatric front-office experience.

Responsibilities

Greet patients and visitors, answer phone calls, and schedule appointments.
Check patients in and out and manage patient flow.
Update patient tracking in the EMR and promote use of the patient portal to families.
Verify that forms are completed using online registration systems, reconcile forms as needed, and monitor completion of patient forms and documentation before patients leave the office.
Verify patient demographic and insurance information at each encounter and scan insurance cards and driver's licenses as needed.
Schedule appointments within operational standards and document them appropriately.
Complete insurance verification up to three days before patient visits to determine coverage.
Collect co-pays, deductibles, coinsurance, and past-due balances before patients are seen.
Monitor front-desk buckets and appointment ticklers to schedule or reschedule appointments.
Answer telephones in a warm, friendly manner.
Keep the reception area clean and sanitized according to practice standards.
Maintain patient confidentiality in compliance with HIPAA standards.
Perform other duties as assigned.