Medical Receptionist - Conway, FL

Bluebird Kids Health•Orlando, FL

3d•Onsite

About The Position

The Medical Receptionist is responsible for greeting patients, checking them in and out, and supporting patient flow at a medical practice. The role maintains accurate patient records, schedules appointments, verifies insurance coverage, collects patient payments, and helps ensure forms and documentation are complete. It also includes answering telephone calls, promoting the patient portal, scanning documents, and keeping the front desk and waiting room clean and sanitized. The position requires maintaining patient confidentiality in accordance with HIPAA standards. The work environment combines a medical office and exam rooms, with frequent exposure to communicable diseases, including COVID-19, biohazards, and other conditions common in clinical settings. Physical demands include walking, standing, sitting, bending, twisting, reaching, and occasionally lifting, carrying, or moving equipment weighing up to 50 pounds. The role also involves managing high-paced patient flow and related stressors.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Basic computer operations and EMR knowledge.
Excellent customer service skills.
Excellent telephone etiquette.
Task-oriented, with strong organizational skills and the ability to multitask.
Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness, and helpfulness.
Ability to work independently and as part of a team with a strong sense of focus.
Strong attention to detail.

Nice To Haves

Pediatric front office experience.

Responsibilities

Greet patients and check them in and out while managing patient flow.
Update patient tracking in the EMR.
Notify patients about and promote the patient portal.
Verify that forms are completed through the online registration system, reconcile forms as needed, monitor form completion, and ensure sufficient documentation before patients leave.
Verify patient demographic and insurance information at each encounter and maintain its accuracy.
Scan insurance cards, driver’s licenses, and other documents as needed.
Schedule appointments within operational standards and document them appropriately.
Complete insurance verification up to three days before patient visits to determine coverage.
Collect copayments, deductibles, coinsurance, and past-due balances before patients are seen.
Monitor Front Desk buckets and work appointment ticklers to schedule or reschedule appointments.
Keep the front desk and waiting room clean and sanitized according to practice standards.
Answer telephone calls in a warm, friendly manner.
Maintain patient confidentiality in compliance with HIPAA standards.
Perform other duties as assigned.