Medical Receptionist - Conway, FL

Bluebird Kids Health•Orlando, FL

About The Position

The Medical Receptionist is responsible for greeting, checking in, and checking out patients, managing patient flow, and supporting front desk operations. The role verifies patient forms and demographic and insurance information, updates patient tracking in the EMR, schedules appointments, verifies insurance coverage, collects patient payments, and scans documents. The receptionist also promotes the patient portal, answers telephone calls, maintains confidentiality in accordance with HIPAA standards, and keeps the front desk and waiting room clean and sanitized. The work environment includes a medical office and exam rooms, with frequent exposure to communicable diseases, biohazards, and other conditions common in clinical settings. The role involves walking, standing, sitting, bending, twisting, and reaching, with occasional lifting, carrying, or moving of equipment weighing up to 50 pounds. It also requires managing high-paced patient flow and related stressors.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Basic computer operations and EMR knowledge.
Excellent customer service skills.
Excellent telephone etiquette.
Task-oriented, with strong organizational skills and the ability to multitask.
Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness, and helpfulness.
Ability to work independently and as part of a team with a strong sense of focus.
Strong attention to detail.

Nice To Haves

Pediatric front office experience preferred.

Responsibilities

Greet patients and check them in and out while managing patient flow.
Update patient tracking in the EMR.
Notify patients about and promote the patient portal.
Verify that forms are complete using the online registration system and reconcile forms when needed.
Monitor completion of patient forms and ensure sufficient documentation is available before patients leave the office.
Verify patient demographic and insurance information at each encounter to maintain accuracy.
Scan insurance cards and driver’s licenses as needed.
Schedule patient appointments according to operational standards and document them appropriately.
Complete insurance verification up to three days before patient visits to determine coverage.
Collect copays, deductibles, coinsurance, and past-due balances before patients are seen.
Scan documents.
Monitor Front Desk buckets and work appointment ticklers to schedule or reschedule appointments.
Keep the Front Desk and Waiting Room clean and sanitized according to practice standards.
Answer telephone calls in a warm, friendly manner.
Maintain patient confidentiality in compliance with HIPAA standards.
Perform other duties as assigned.