Medical Receptionist - Conway, FL

Bluebird Kids Health • Orlando, FL

3d

About The Position

Bluebird Kids Health is seeking a skilled and compassionate Medical Receptionist with a patient- and family-first mindset. Working alongside a mission-based clinical team, the Medical Receptionist greets patients warmly, creates a welcoming environment, and ensures patients are checked in and out appropriately. The ideal candidate has excellent communication skills, healthcare-setting experience, and a genuine interest in working with children and their families.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Proficient computer and EMR skills.
• Excellent customer service and phone etiquette.
• Task-oriented, with strong organizational skills and the ability to multitask.
• Excellent interpersonal skills, including friendliness, empathy, patience, kindness, and politeness.
• Ability to work independently and as part of a team with a strong sense of focus.
• Strong attention to detail.

Nice To Haves

• Pediatric front office experience.

Responsibilities

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in and out and manage patient flow.
• Update patient tracking in the EMR.
• Promote the use of the patient portal to families.
• Verify that forms are completed through online registration systems, reconcile forms as needed, monitor form completion, and ensure sufficient documentation before patients leave.
• Maintain accurate patient demographic and insurance information by verifying it at each patient encounter.
• Scan insurance cards and driver's licenses as needed.
• Schedule appointments within operational standards and document them appropriately.
• Complete insurance verification up to three days before patient visits to determine coverage.
• Collect co-pays, deductibles, coinsurance, and past-due balances before patients are seen.
• Monitor front desk buckets and appointment ticklers to schedule or reschedule appointments.
• Answer telephone calls in a warm, friendly manner.
• Keep the reception area clean and sanitized according to practice standards.
• Maintain patient confidentiality in compliance with HIPAA standards.
• Perform other duties as assigned.

Benefits

• Competitive compensation package with performance incentives.
• Professional growth opportunities.
• Medical, vision, and dental insurance products.
• Employee assistance programs.
• Flexible spending accounts.
• Short- and long-term disability benefits.
• Other exclusive employee benefits.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED