Medical Receptionist

Windrose Health Network Inc•Trafalgar, IN

11d

About The Position

Windrose Health Network is seeking a Medical Receptionist to support its delivery of high-quality, family-oriented primary and preventive health care. The role works within a family-friendly, supportive, transparent, high-energy, caring, and technology-enhanced environment. The Medical Receptionist serves patients and visitors, supports front-office operations, and helps ensure a welcoming and organized Health Center.

Requirements

High school graduate or GED.
Excellent customer service skills.
Working knowledge of Microsoft Word and Excel.
Working knowledge of electronic medical records (EMR).

Nice To Haves

Preferably at least two years of experience as a receptionist in a health care service delivery setting.
Two years of customer service experience preferred.
One year of medical terminology experience preferred.
One year of computer skills experience preferred.

Responsibilities

Greet consumers and visitors courteously and welcome them to the Health Center.
Respond to incoming calls by providing pertinent information such as directions, directing callers to appropriate staff, taking messages, and scheduling appointments.
For established patients, verify registration information and update insurance or payer information and patient demographics.
Register new patients, including recording demographics, insurance or payer information, and emergency contacts; distribute information packets; copy insurance cards; and complete required forms.
When indicated, explain the sliding fee scale and Assisted Medication Program and provide related forms.
Collect patient co-pays and other payments.
Schedule and reschedule appointments according to office guidelines.
Direct patient and visitor questions to appropriate personnel and direct visitors to appropriate in-house staff.
Monitor the waiting area for patient or visitor issues and maintain its neatness.
Assist with patient checkout, including collecting payments, issuing receipts, and posting cash payment data.
Help maintain a clean and neat front-office work environment.
Serve as a liaison between the front office and back office.
At the request of the Front Office Manager or Practice Manager, open, distribute, and file incoming mail; prepare outgoing mail; assist with authorized and documented medical-record-copy requests; inform providers of upcoming schedules, patients, or meetings; and maintain front-office supplies.
Follow confidentiality policies and guidelines in all activities.
When appropriate, use language skills to support job duties, interpret for medical staff providing care to non-English-speaking patients at the Practice Manager’s request, and translate documents into or from languages in which the employee is proficient when requested.
Prepare reports and other documentation as required; attend required meetings and training; comply with applicable laws, regulations, standards, and WHN policies and procedures; and perform other related assigned tasks.