Medical Receptionist

CenterWell•Greenville, SC

4d•$38,000 - $45,800

About The Position

The Receptionist receives and routes incoming and outgoing telephone calls and promptly, courteously, and accurately assists visitors. The role performs basic administrative, clerical, operational, customer support, and computational tasks, typically following routine and established procedures. The position works under close supervision and within established policies and guidelines, with limited discretion to deviate from defined work expectations, quality standards, priorities, and timing. Responsibilities include operating a switchboard or multi-line phone, maintaining long-distance call logs, taking and distributing accurate messages, greeting visitors, determining the nature of their visits, issuing visitor passes, maintaining visitor logs, and notifying the appropriate person of a visitor’s arrival or directing visitors to the right office or department. The Receptionist also responds to routine inquiries about location, operating hours, phone numbers, and email addresses. Other administrative duties may include booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. This is a patient-facing role and is included in the company’s Tuberculosis (TB) screening program. Candidates selected for the role will be required to complete TB screening.

Requirements

High school diploma or GED.
One year or more of experience working in a healthcare setting is preferred; candidates with a strong customer service background in retail, hospitality, call centers, or similar settings will also be considered.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team player with a positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.

Nice To Haves

Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Bilingual in English and Spanish.

Responsibilities

Receive and correctly route incoming and outgoing telephone calls.
Attend to visitors promptly, courteously, and accurately.
Operate a switchboard or multi-line phone and maintain long-distance call logs.
Take and distribute accurate messages.
Greet visitors and determine the nature of their visit.
Issue visitor passes and maintain visitor logs.
Alert the appropriate party of visitor arrivals or direct visitors to the appropriate office, department, or employee.
Respond to routine inquiries about location, hours of operation, phone numbers, and email addresses.
Perform basic administrative, clerical, operational, customer support, and computational tasks.
Perform additional administrative duties such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages.
Complete TB screening if selected for the role.