Medical Receptionist - Willing to Train!
About The Position
Bennett & Bloom Eye Centers is hiring a Medical Receptionist, also referred to as a Patient Coordinator, to serve as the first point of contact for patients and help create a positive visit experience. The role combines patient service with administrative duties that support smooth check-in and check-out, patient flow, and daily office operations. Training is provided, and the position requires travel to other area clinics as needed. The role is full-time. Clinic hours are Monday through Friday, 7:30 a.m. to 5:00 p.m. Employees must have open availability for any or all shifts during those hours and may need to work earlier or later as needed. The position also requires a commitment to work over 40 hours when business needs require it.
Requirements
- High school diploma or GED.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Favorable background check result.
- Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Strong customer service skills and ability to interact courteously and professionally with employees at all levels.
- Desire to learn and gain industry knowledge and training.
- Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
- Ability to contribute to a positive, team-oriented, patient-focused work environment.
- Reliable transportation allowing travel among multiple work locations with minimal notice.
- Availability and commitment to work over 40 hours when business needs require it.
Responsibilities
- Facilitate and manage patient flow in the office.
- Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Verify medical and vision insurance.
- Communicate effectively with patients, doctors, and managers.
- Respond to inquiries received by phone, email, and in person.
- Practice urgency with respect to patients’ time and doctors’ schedules.
- Know common fees for visits and collect the correct payments.
- Complete daily reconciliations, close out the day, and count the cash drawer.
- Perform general office duties and cleaning assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Employee discounts
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
