Medical Receptionist - Willing to Train!
About The Position
EyeCare Partners is hiring a Medical Receptionist (Patient Coordinator) for Bennett & Bloom Eye Centers in Louisville, Kentucky. The Patient Coordinator is trained to serve as the first point of contact for patients, set a welcoming tone, and provide excellent patient care. The role also handles administrative tasks that support a smooth patient check-in and check-out experience. Travel to other area clinics is required as needed, and reliable transportation is required. Offices are open Monday through Friday, 7:30 a.m. to 5:00 p.m.; employees need availability for any shifts during those hours and may sometimes work earlier or later. The position requires a commitment to work over 40 hours when business needs require it.
Requirements
- High school diploma or GED.
- At least one year of related experience and/or training, or an equivalent combination of education and experience.
- Favorable background check result.
- Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
- Reliable transportation to travel to multiple work locations with minimal notice.
- Ability to work over 40 hours when needed to meet business needs.
- Ability to learn, take initiative toward practice goals, adapt to change, and contribute to a team-oriented, patient-focused work environment.
Nice To Haves
- Excitement and desire to learn and grow in the role and industry.
Responsibilities
- Facilitate patient flow and manage patient movement through the office.
- Verify medical and vision insurance.
- Communicate effectively with patients, doctors, and managers.
- Respond to inquiries by phone, email, and in person.
- Provide exceptional, professional customer service during patient encounters, greet patients promptly, and thank them when they leave.
- Answer external and internal phone calls promptly and courteously.
- Respect patients’ time and the doctor’s schedule by working with urgency.
- Know common fees for visits and collect the correct payments.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Employee discounts
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
