Medical Receptionist

MNR Industries • Hagerstown, MD

5d

About The Position

ExpressCare Urgent Care Centers is seeking a friendly, self-motivated, and compassionate Medical Receptionist to support its urgent care centers in Maryland. The role provides patient-facing and administrative support in a fast-paced environment, with a focus on delivering exceptional customer service and a positive patient experience. The position requires scheduling flexibility, including weekends and holidays, and the ability to work shifts of 13 or more hours.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience; medical-setting experience is preferred.
• Effective communication and interpersonal skills for interacting with patients and coworkers.
• Superior customer service skills.
• Reliable transportation and willingness to comply with the company travel policy.
• Ability to work shifts of 13 or more hours, stand and walk for long periods, and lift 25 pounds.
• Scheduling flexibility, including weekends and holidays.

Nice To Haves

• Medical Administrative Assistant certification or licensure is preferred.
• Customer service experience in a medical setting is preferred.
• Experience with medical office software is a plus.

Responsibilities

• Greet and register patients, update demographic information, verify insurance information, and maintain accurate records in the EMR.
• Answer telephone calls, record messages, and redirect calls as needed.
• Collect patient payments and manage payment transactions.
• Assist with faxes, emails, and office organization.
• Maintain a clean and professional environment and a welcoming waiting area.

Benefits

• Competitive hourly pay of $16.50–$18.
• Opportunities for overtime.
• Full benefits package, including PTO and SSL.
• Seven premium-pay holidays when worked.
• Health, dental, and vision insurance, with single and family coverage, available 30 days after full-time employment.
• 401(k) plan with company match after one year.
• Opportunities for growth within the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED