Medical Receptionist

ConvenientMD • Peabody, MA

1d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist supports patient registration, records updates, payment collection, and timely patient flow for both reserved and walk-in visits. The role is suited to someone interested in customer service or beginning a career in the medical field.

The position also involves coordinating reservations and referrals, responding to patient questions, supporting clinic operations, and using scheduling and electronic medical record systems. Receptionists are expected to maintain a welcoming front desk, follow established protocols, and protect confidential patient information.

Full-time availability requires three 12-hour shifts per week, including at least four weekend shifts per month. The role requires flexibility to work nights, weekends, and holidays, and to travel to other nearby ConvenientMD clinics or training locations when needed.

Requirements

• High school diploma or GED.
• Able to work 12-hour shifts in consecutive or non-consecutive days.
• For full-time work, able to work three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Able to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Engage with patients in person and over the phone, answer questions, and provide assistance in a welcoming and professional manner.
• Greet patients and visitors and register patients, ensuring required forms are completed accurately.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Schedule specialist referrals as needed for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services.
• Use reservation scheduling and electronic medical record software.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED