Medical Receptionist

ConvenientMD • Hadley, MA

1d • $20 - $25

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role greets patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The position is suited to someone interested in beginning or developing a career in customer service or healthcare who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist supports patient interactions, payment collection, clinic coordination, and front desk administration. The role also requires learning ConvenientMD’s services and associated costs, and using reservation-scheduling and electronic medical record systems. Employees must be available for 12-hour shifts, with the number and weekend requirements depending on whether they work full-time, part-time, or per diem. Flexibility for nights, weekends, and holidays is required. When needed, employees may work at other nearby ConvenientMD locations and travel for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts in consecutive or non-consecutive days.
• For full-time work: ability to work three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday.
• For part-time work: ability to work two 12-hour shifts per week, including at least two shifts per month on a Saturday or Sunday.
• For per diem work: ability to work four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally with patients and colleagues.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support a community of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player approach.
• Self-motivation, initiative, and ability to work independently and identify better ways of working.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors professionally, and address inquiries in person and over the phone.
• Register patients efficiently and ensure required forms and patient information are complete and accurate.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Follow established protocols for occupational health partners while navigating multiple software systems in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services offered by ConvenientMD and the associated costs.
• Use software systems for reservation scheduling and electronic medical records.
• Work required 12-hour shifts and maintain the availability specified for the applicable employment schedule.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic, and travel for training shifts within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED