Medical Receptionist

Arcturus Healthcare PLC•Rochester Hills, MI

15d•Onsite

About The Position

We are seeking a Medical Receptionist to provide medical administrative support and patient care in a private practice setting. The role supports front desk operations across the Rochester, Troy, and Washington Twp offices, helping ensure a smooth patient experience and efficient office operations. Responsibilities include greeting patients and visitors; checking patients in and out; collecting and verifying forms and insurance information; managing appointments and calendars; answering calls and providing practice information; maintaining confidential patient records in the EMR system; processing payments and assisting with billing and insurance claims; coordinating patient flow with clinical staff; preparing reports; managing front desk supplies; and completing general clerical and office support tasks. The position is full-time, Monday through Friday, and in person. Standard office hours apply, with occasional extended hours as required.

Requirements

High school diploma or equivalent required.
Previous experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.
Excellent communication and interpersonal skills with a focus on customer service.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with office equipment, including computers, phones, and fax machines.

Nice To Haves

Additional coursework or certification in medical office administration.
Experience with electronic medical records (EMR) systems.
Familiarity with medical terminology and insurance processes.

Responsibilities

Greet patients and visitors warmly.
Check patients in and out and ensure forms are completed and accurate.
Collect and verify patient insurance information and other documentation.
Schedule, reschedule, and cancel appointments; manage the daily calendar for efficiency.
Answer incoming calls, respond to inquiries, direct calls, and take messages.
Provide information about the practice, services, office hours, and insurance policies.
Maintain accurate and confidential patient records in the EMR system.
Process payments and co-pays and handle billing inquiries.
Prepare and distribute daily reports, including appointment schedules and billing summaries.
Coordinate with clinical staff to support patient flow and minimize wait times.
Order office supplies and manage front desk inventory.
Verify insurance coverage and eligibility before appointments.
Assist with insurance claims processing, including coding and billing tasks.
Collect payments and manage patient accounts, including setting up payment plans when needed.
Maintain a clean and organized reception area.
Assist with filing, scanning, and other clerical tasks.
Support office management with special projects and administrative tasks as requested.