Medical Receptionist

ConvenientMD•Agawam, MA

20h

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or starting a career in the medical field. The receptionist supports patient interactions, payment collection, clinic coordination, front desk operations, and use of the company’s technology and service information. The position requires 12-hour shifts and flexibility to work nights, weekends, and holidays. Depending on employment schedule, the role requires three shifts per week for full-time, two per week for part-time, or four shifts per month for per diem. Weekend shifts are also required at the stated frequency. When needed, the employee must be able to work at other ConvenientMD locations within a one-hour travel distance and travel to training shifts within a one-hour commute. The stated hourly pay range is $20–$25 USD. ConvenientMD describes a collaborative workplace focused on learning, professional growth, and belonging.

Requirements

High school diploma or GED.
Proactive and confident written and verbal communication, including the ability to raise concerns and communicate directly and professionally.
Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
Proficiency with Microsoft Office Suite or related software.
Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
Ability to work 12-hour shifts, with schedule and weekend requirements depending on employment status.
Flexibility to work nights, weekends, and holidays.
Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
Ability to travel to training shifts outside the primary clinic within a one-hour commute.

Nice To Haves

Medical Receptionist certification.
Previous experience in a medical receptionist role or a similar customer service position.
Familiarity with medical terminology and basic insurance processes.
Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
Experience with insurance billing and coding information.

Responsibilities

Engage with patients in a welcoming, professional manner and respond to inquiries in person and over the phone.
Greet patients and visitors at the clinic.
Register patients and ensure required forms are completed accurately.
Handle insurance and billing inquiries and explain information clearly to patients.
Assist ill or distraught patients as needed using available resources.
Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
Request a card on file, follow up on patient balances, and support timely patient payments.
Collaborate with the healthcare team to support patient flow and efficient clinic operations.
Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
Assist with scheduling specialist referrals for patient follow-up as needed.
Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
Answer and direct phone calls professionally and promptly.
Keep the reception area organized and tidy.
Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
Learn the scope and costs of services offered at ConvenientMD.
Use software systems for reservation scheduling and electronic medical records.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance.
Dental insurance.
Vision insurance.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.