Medical Receptionist

ConvenientMD • Farmington, ME

9d • $20 - $24 • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in the medical field.

The receptionist supports patient interactions, clinic coordination, front desk operations, and the use of the company’s technology and services. The role includes answering questions in person and over the phone, managing reservations and registration, handling billing and insurance inquiries, assisting with specialist referrals, and using reservation scheduling and electronic medical record systems. The position requires 12-hour shifts, flexibility to work nights, weekends, and holidays, travel to other nearby clinic locations when needed, and travel for training shifts.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts.
• For full-time work: three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Attention to detail and strong organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to work collaboratively as part of a team and independently with initiative.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience with electronic records management software and programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and assist them in person and over the phone.
• Register patients efficiently, complete required forms, and maintain accurate information in new and existing patient records.
• Respond to insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed, using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Collaborate with the healthcare team to support patient flow, clinic operations, patient satisfaction, and provider schedules.
• Manage online and walk-in reservations and patient registration.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow occupational health partner protocols in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, welcoming reception area.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of ConvenientMD services and the costs associated with them.
• Use reservation scheduling and electronic medical record software.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED