Medical Receptionist - Assyrian/Arabic Bilingual
About The Position
EPIC Health is seeking a Medical Receptionist to welcome patients and support a positive, patient-centered healthcare experience while keeping front desk operations running smoothly. The role is based in the West Peterson Avenue area on Chicago’s North Side. The receptionist guides patients through check-in, supports those using virtual tablets, helps patients who need manual check-in, and communicates with patients and team members about arrivals, delays, schedule changes, walk-ins, and other on-site needs. The position also includes opening and closing the front desk and lobby, printing patient demographics and schedules, filing paperwork, and maintaining an orderly lobby. The employer may require travel to any of its current locations as needed. Background checks are required.
Requirements
- At least 1 year of experience in a customer service role.
- Bilingual in English and Assyrian/Arabic.
- Patient-centered approach that helps every guest feel welcome and valued.
- Strong verbal communication abilities.
- Proficiency with computers and technology, or the ability to learn quickly.
- Exceptional organizational and multitasking skills.
- Background check required.
Nice To Haves
- Previous experience in a medical office setting.
Responsibilities
- Greet patients warmly and help create a welcoming sense of value and community.
- Guide patients through check-in, including assisting with virtual tablets and answering questions or concerns.
- Communicate effectively about walk-ins, schedule changes, and patient needs to support smooth guest flow.
- Troubleshoot patient issues and escalate concerns to appropriate team members, such as the office manager, physician, or billing department.
- Perform front desk and lobby opening and closing tasks.
- Print patient demographics and schedules and file necessary paperwork.
- Maintain a clean and organized lobby area.
- Manually check in patients who are unable to use virtual systems.
- Keep team members informed about patient arrivals, delays, and other on-site needs.
- Contribute to a collaborative and supportive office environment.
Benefits
- Competitive pay.
- Health, vision, dental, disability, and life insurance.
- 401(k) retirement plan.
- Paid time off and holiday pay.
- Professional development through ongoing training.
- Supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
