Practice Manager - Bilingual Assyrian/Arabic and English

EPIC Health System•Chicago, IL

4d•Onsite

About The Position

EPIC Health is seeking a bilingual Practice Manager to lead the day-to-day operations of a primary care clinic in Chicago, Illinois. The manager will oversee clinic workflows, staff performance, patient experience, facilities and resources, financial operations, growth initiatives, compliance, and safety. The role is on-site in the West Peterson Avenue area on Chicago’s North Side and requires fluency in English and Assyrian or Arabic. Background checks are required. The Practice Manager will recruit, train, develop, and retain clinical and administrative staff; ensure efficient daily operations and appropriate staffing coverage; and promote a collaborative culture of continuous improvement. The manager will address patient concerns and advocate for high-quality care, maintain inventory and medical equipment, support a clean and safe clinic environment, oversee financial processes and cost control, and build relationships with vendors and external partners. The position pays $65,000–$85,000 and is full-time. EPIC Health offers health, dental, and vision benefits, professional development opportunities, and a collaborative environment focused on innovation and patient-first care.

Requirements

At least 3 years of operational management experience, preferably in a healthcare setting.
Proven ability to lead and inspire high-performing teams.
Strong conflict resolution, strategic planning, and problem-solving skills.
Adaptability and flexibility, including the ability to adjust strategies as needed.
Exceptional written and verbal communication skills.
Proficiency in EHR systems and tools such as Microsoft Suite and Phreesia.
Dedication to high-quality patient care and improving health outcomes.
Bilingual proficiency in English and Assyrian or Arabic.
A background check is required.

Nice To Haves

Bachelor’s degree in healthcare administration, business management, or a related field.
Experience in primary care or outpatient clinic management.
Familiarity with EHR systems such as Athena.

Responsibilities

Recruit, train, and retain clinical and administrative staff.
Conduct performance reviews, identify growth opportunities, and implement development plans.
Promote collaboration, continuous improvement, and excellence among staff.
Oversee daily clinic operations to support efficient workflows and timely patient care.
Manage staff schedules and attendance to ensure optimal coverage.
Ensure compliance with healthcare regulations, standards, policies, and safety protocols.
Address patient concerns respectfully and promptly, and advocate for an excellent patient experience.
Maintain inventory and ensure medical equipment is functioning properly.
Ensure the clinic environment is clean, safe, and conducive to quality care.
Analyze operational performance and identify areas for improvement.
Manage clinic financial operations, including intake, banking, and cost control.
Drive accountability for financial and operational goals.
Support clinic growth through capacity planning and schedule optimization.
Build relationships with vendors and external partners to enhance operations.
Implement strategies to maintain a safe and effective environment for staff and patients.