Medical Receptionist

EPIC Health System•Sunrise, FL

About The Position

EPIC Health is hiring a Medical Receptionist in Sunrise, Florida. The receptionist is the welcoming face of the practice and helps create a positive, patient-centered atmosphere while ensuring the front desk operates smoothly. The role involves greeting and guiding patients, supporting check-in, coordinating patient flow, handling front desk opening and closing tasks, and communicating with the care team. Background checks are required.

Requirements

At least 1 year of experience in a customer service role.
Patient-centered approach and commitment to making guests feel welcome and valued.
Strong verbal communication skills.
Proficiency with computers and technology, or the ability to learn quickly.
Exceptional organizational and multitasking skills.
Ability to pass a background check.

Nice To Haves

Previous experience in a medical office setting.

Responsibilities

Greet patients warmly and help them feel valued and welcome.
Guide patients through check-in, including assisting with virtual tablets and answering questions or concerns.
Communicate about walk-ins, schedule changes, and patient needs to help maintain a smooth guest flow.
Troubleshoot patient issues and escalate concerns to the office manager, physician, or billing department as appropriate.
Complete front desk and lobby opening and closing tasks, including printing patient demographics and schedules, filing paperwork, and maintaining an organized lobby.
Manually check in patients who cannot use virtual systems.
Share updates with team members about patient arrivals, delays, and other on-site needs.
Contribute to a collaborative and successful office environment.