Medical Receptionist

Center for Sight Las Vegas•Las Vegas, NV

About The Position

Under the direction of the Front Desk Manager, the Medical Receptionist helps ensure efficient operations of the Front Desk Department. Duties include greeting patients, patient check-in and checkout, updating demographics, scheduling, verifying insurance coverage, handling outgoing referrals, voicemails, and interoffice communications. The role also supports other Medical Receptionists and clinic colleagues and performs other duties as assigned.

Requirements

High school diploma or equivalent.
At least 2 years of customer service or medical office experience.
Intermediate computer competency, including the ability to learn new programs quickly.
Ability to type 45 words per minute with minimal errors.
Strong written and oral communication skills.
Sound judgment when making decisions concerning patients and staff.
Ability to manage multiple assignments under varying degrees of pressure, usually from deadlines.
Proven ability to work well in a team situation or in any other assigned role.
Professional and compassionate focus on patient care and customer service.
Exceptional interpersonal skills, including the ability to exhibit workplace civility and promote a positive work environment.

Responsibilities

Greet and assist all patients cheerfully and professionally.
Obtain patient demographic information and enter it accurately into the EMR.
Verify patient insurance information at each visit.
Scan pertinent patient information into the EMR, including authorizations and recent lab reports provided by patients.
Obtain patient authorization for medical-record releases in compliance with HIPAA.
Schedule necessary appointments after patient visits.
Review next-day office schedules and prepare charts as needed.
Collect co-pays and patient balances.
Identify and accurately resolve minor patient billing complaints.
Assist with ordering, receiving, and stocking office supplies.
Maintain the cleanliness of the patient lobby.
Assist other Medical Receptionists and clinic colleagues.
Perform other duties as assigned.