Medical Receptionist

CNY Fertility Center•Colorado Springs, CO

5d•$19 - $20

About The Position

CNY Fertility is a fertility center offering treatments including IVF, IUI, and egg freezing. The Medical Receptionist helps ensure smooth and efficient office operations through administrative functions, patient safety and care, and regular communication with clinical staff. The role coordinates office activities to support patient experiences and workflow. The position has no supervisory responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED and at least one year of related experience and/or training; an equivalent combination of education and experience will be considered.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions in situations with limited standardization.
Knowledge of medical terminology.
Time-management skills.
Strong written and verbal communication skills.
Active listening skills.
Patient and empathetic attitude.
Comfort working in fast-paced environments.
Computer literacy.

Responsibilities

Check in patients for clinical appointments, procedures, tests, and follow-up visits.
Have patients complete consent forms and financial documents when needed.
Collect patient co-payments and balances for upcoming appointments.
Keep track of patients’ whereabouts.
Maintain the lobby’s supplies and cleanliness.
Escort male patients to the collection room when needed.
Collect semen samples and deliver them to the lab immediately.
Assist clinical staff with cleaning patient rooms when needed.
Check incoming faxes and attach them to the appropriate patient charts.
Escort OR procedure patients and consultation follow-up patients to the appropriate rooms.
Keep nurses and providers informed of patient arrivals and appointment changes.
Prepare charts for the following day by printing consents and financial agreements.
Maintain water, coffee, and tea supplies throughout the day.
Open and close the front area according to standard operating procedures.
Balance and close out the cash drawer at the end of each shift.
Help ensure guest safety and immediately report accidents to a supervisor.
Perform other duties as assigned, consistent with the role and operational needs of the organization.