Medical Receptionist

Plymouth Physical Therapy Specialists•Brighton, MI

About The Position

We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join a patient-centered physical therapy clinic. The receptionist is the first point of contact for patients and visitors, providing customer service while managing the clinic’s kiosk system and administrative tasks. The role supports patient check-in, appointment scheduling, insurance verification, communications, and smooth patient flow while protecting confidential health information in compliance with HIPAA.

Requirements

High school diploma or equivalent.
1–2 years of experience in a medical office or similar customer service role.
Strong communication skills and a customer service orientation.
Proficiency with computer systems, including medical software and scheduling systems.
Excellent multitasking abilities and attention to detail.
Basic knowledge of medical terminology.
Understanding of HIPAA regulations and patient privacy practices.
Familiarity with medical office procedures.
Ability to remain calm and professional in fast-paced environments.
Strong organizational skills and ability to prioritize tasks effectively.
Flexibility to adapt to changing technologies and procedures.

Responsibilities

Greet patients and visitors and guide them through the kiosk check-in process.
Assist patients with electronic forms and updating their information.
Schedule appointments and manage the clinic’s electronic calendar.
Verify patient insurance information and collect co-payments.
Answer phone calls and respond professionally to patient inquiries.
Maintain a clean and organized reception area.
Collaborate with medical staff to ensure smooth patient flow.
Handle sensitive patient information confidentially and in compliance with HIPAA regulations.
Perform general administrative duties, including filing and data entry.
Troubleshoot basic kiosk system issues and report technical problems to IT support.