Medical Receptionist

CareAbout • Rockaway, NJ

6d • $18 - $22 • Onsite

About The Position

The Medical Receptionist performs front desk activities that support the Center and professional staff, including answering phones, greeting patients, and completing essential patient services such as check-in and check-out as directed by the Practice Manager. The role supports efficient patient registration and checkout using the Practice Management system and may perform charge entry.

Requirements

• High school graduate or equivalent.
• Computer literacy.
• 1–2 years of previous customer service, data entry, administrative, office management, or clerical experience.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling, punctuation, and basic arithmetic.
• Medical insurance and medical billing skills.
• Ability to operate office equipment.
• Strong organizational and leadership skills.
• Ability to answer telephones pleasantly and helpfully using a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to speak clearly and concisely, and to read, understand, and follow oral and written instructions.
• Exceptional customer service skills.
• Ability to sort and file materials correctly using alphabetic or numeric systems.
• Ability and willingness to help patients with check-in and check-out.
• Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other necessary office equipment.
• Hearing within the normal range for telephone contact.
• Ability to view computer screens for extended periods and work in an environment that may be stressful.

Nice To Haves

• Experience working in a health or other public-sector organization.

Responsibilities

• Assist with or complete front desk operations and use the Practice Management system to support efficient patient registration and checkout.
• Greet patients and verify or enter demographic information into the Practice Management system.
• Collect and enter valid license and insurance information.
• Collect and post copayments and payments made at the time of service.
• Maintain and organize patient documents and files.
• Answer phones, schedule appointments, and take messages.
• Reconcile copayments and time-of-service payments collected each day.
• File, label, and send inbound and outbound faxes.
• Maintain confidentiality and use discretion when handling patients’ medical records and information.
• Complete charge entry when needed.
• Complete referrals to specialists.
• Process prior authorization requests from patients and/or providers.
• File paperwork.
• Room patients after check-in when the provider is ready to treat them.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with automatic employer contribution
• Paid time off (PTO)
• Paid holidays
• Company-paid life insurance
• Access to voluntary short- and long-term disability insurance
• Access to additional life insurance
• Access to wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED