Medical Receptionist

LUX Infusion•Soldotna, AK

1d•$22 - $26•Onsite

About The Position

LUX Infusion is seeking a Medical Receptionist to support patient access and clinic operations at its Soldotna, Alaska location. The role is on-site, Monday through Friday, 8:00 AM to 5:00 PM local time. The receptionist welcomes patients and visitors, manages appointments and administrative workflows, and helps maintain a welcoming, organized, and confidential environment. The position works with patients, families, healthcare providers, and internal intake, clinical, and operations teams in a fast-paced healthcare setting. LUX Infusion describes itself as a clinician-led, independently owned, nationwide infusion provider focused on compassionate care, collaboration, and positive patient experiences. Employees are expected to support the organization’s mission and values through integrity, dedication, compassion, enthusiasm, teamwork, accountability, quality, and continuous improvement. The role may include occasional travel or coverage at other clinic locations, such as Palmer or Fairbanks, and other duties or projects as assigned.

Requirements

High school diploma or equivalent required.
Proficiency with electronic medical record systems and scheduling software.
Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to become and remain proficient in programs necessary to perform the role and to learn new systems and technologies.
Ability to maintain strict confidentiality and comply with HIPAA guidelines.
Strong verbal and written communication skills and the ability to interact professionally with patients, families, and healthcare professionals.
Ability to provide excellent customer service with empathy and professionalism.
Ability to handle sensitive situations with discretion and maintain composure under pressure.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Willingness to travel occasionally for training or support at other LUX Infusion locations.

Nice To Haves

Additional education in healthcare administration or a related field.
Previous experience in a medical office, infusion center, or healthcare setting.
Basic knowledge of medical terminology, insurance verification, and prior authorization processes.

Responsibilities

Greet patients and visitors warmly and professionally.
Manage patient check-in and check-out, including verifying insurance, collecting co-pays, and updating demographic information.
Schedule and coordinate infusion appointments to support treatment suite utilization and clinical staff availability.
Answer incoming calls and respond to patient inquiries, providing general information under leadership guidance.
Maintain accurate and confidential patient records in electronic medical record systems.
Prepare treatment areas by organizing documentation, supplies, and daily schedules.
Assist with insurance verification and prior authorization processes as needed.
Monitor and order office and clinical supplies.
Uphold infection-control and safety protocols in reception and waiting areas.
Provide administrative support, including faxing, scanning, and filing documentation.
Support patient service efforts, including appointment reminders and resolving scheduling conflicts.
Participate in ongoing training on policies, procedures, and systems, as well as required annual legal and ethical compliance training.
Support patient-experience or clinic-operations projects and initiatives.
Assist with onboarding and training new administrative team members as needed.
Provide coverage at other clinic locations on an as-needed basis and travel occasionally for training or support.
Perform additional duties as assigned by leadership.
Follow LUX Infusion’s legal, ethical, and compliance policies and procedures; refrain from unethical or unlawful behavior.
Assist directly or coordinate appropriate assistance to ensure access to services for individuals with disabilities.