Medical Receptionist (68203)

Guidewell Emergency Doctors • Dunedin, FL

114d • Onsite

About The Position

A Patient Service Specialist supports the facility’s operations and patients’ overall experience by following organizational protocols and values in a fast-paced, highly visible role. The position is based at GEMD’s Palm Harbour–Dunedin location and supports non-hospital-based emergency care and outpatient services.

The role handles patient registration and insurance-related tasks, prepares and audits patient charts, schedules appointments, collects payments, and coordinates admissions. It also requires adherence to information security policies and reporting on their effectiveness. The position has no current supervisory, financial, or budget responsibilities. Travel of up to 30% may be required to support clinic operations across the market, including coverage at other clinics, trainings, meetings, and other operational needs.

Requirements

• High school diploma or equivalent.
• Successfully pass a Level 2 background screen and drug test.
• Able to perform duties in a busy office environment, including standing, walking, teaching, public speaking, pulling, pushing, and lifting.
• Able to use necessary office equipment, including fax machines, copiers, computers, and telephones.
• Able to stand and work up to 12 hours in a day.
• Legibly write, clearly speak, and proficiently read English.
• Able to meet the physical demands of the job, including regularly exerting up to 10 pounds of force, frequently exerting 30 pounds, and occasionally exerting 50 pounds; frequently reaching, bending, balancing, kneeling, crouching, crawling, pushing, and pulling.

Nice To Haves

• Active BLS certification is strongly preferred.
• Previous patient services experience in a medical office setting is preferred.
• Bilingual Spanish is preferred.

Responsibilities

• Enter new patients into the patient database.
• Verify insurance and obtain authorization from insurance companies.
• Put together patient charts.
• Schedule patient appointments.
• Collect copays and contracted rates from patients.
• Coordinate admissions.
• Audit charts for completeness and obtain missing information from the clinical team.
• Follow information security policies and the management system, contribute to their effectiveness, and report on their performance.
• Travel to support clinic operations across the market, including coverage at other clinic locations, trainings, meetings, and other operational needs as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED