Medical Receptionist

Health Partners of Western Ohio•Toledo, OH

10d•Onsite

About The Position

Health Partners of Western Ohio is seeking a Medical Receptionist for its Old West End Community Health Center in Toledo, Ohio. The organization is an independent, non-profit, community-directed health provider serving low-income communities and areas with limited access to care. Its mission is to eliminate gaps in health outcomes by providing access to quality, affordable, preventive, and primary health care. The Medical Receptionist is the health center’s front-desk point of contact, welcoming patients, visitors, and employees and supporting daily office operations. The role manages calls and appointments, handles patient information and payments, maintains records and supplies, and coordinates communications with staff and other health care providers. The position is full-time, with a schedule of 36–40 hours per week. Work is primarily sedentary in an office setting, with repetitive movement and possible stressful conditions or irregular hours.

Requirements

High school diploma or GED.
Ability to attend to multiple tasks at the same time.
Ability to prioritize assignments and responsibilities to meet established deadlines and protocols.
Effective oral and written communication skills.
Ability to work with people from diverse social, ethnic, and economic backgrounds.

Responsibilities

Greet patients, visitors, and employees.
Receive calls, schedule appointments, screen and route telephone calls, and record and distribute messages.
Screen calls and visitors to determine the nature and urgency of the contact and ensure an appropriate response.
Enter patient information accurately into the computer and electronic health records; document information in patient medical or dental records as needed.
Assemble patient medical records and retrieve lab reports or patient records from other health care providers.
Assist patients with completing information forms as needed.
Accept, record, and enter patient payments accurately into the practice management system.
Copy income verification and enter information into Electronic Health Records.
Type and send correspondence, memos, notices, and reports; sort, file, and retrieve documents and records.
Ensure equipment is functional and necessary forms are adequately stocked.
Operate standard office machines and equipment; sort and collate mail and printed materials for distribution.
Contact personnel in other departments for consultation and referral as needed, and determine which matters to handle personally, escalate to a supervisor, or refer elsewhere.
Make appointment confirmation calls to patients.
Accurately code diagnoses in Electronic Health Records based on completed encounter forms.
Cross-train in other office procedures.
Participate in the Quality Improvement Program and serve on other committees as assigned.
Travel when necessary to meet operational needs.
May supervise student employees in specified tasks.
Perform miscellaneous job-related duties as assigned.

Benefits

Paid time off accrued per pay period.
Medical, dental, vision, and life insurance.
Seven paid holidays.
403(b) retirement plan with up to an 8% match; the match starts at 3% and increases with time of service at HPWO.
Annual reviews and increases.
Mileage reimbursement for work-related travel.
Employee Assistance Program.
Referral bonus.
Training opportunities.
Eligibility to apply for the Emerging Leaders Program after one year of service.