Medical Receptionist

Mercyhealth•Woodstock, IL

About The Position

The Medical Receptionist provides clerical and front-desk support, answers and routes calls and messages, welcomes visitors, maintains reception areas, handles mail and office supplies, and performs other clerical duties. The role also schedules patient appointments and completes patient registration and check-in in Epic, including maintaining demographics and insurance information, collecting required documents and payments, and assisting patients with MyChart. The Medical Receptionist safeguards patient confidentiality, supports daily registration workflows, and may work flexible hours, overtime during peak hours, or at alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic knowledge of keyboard skills preferred.
Basic knowledge of medical terminology preferred.
Good interpersonal and written communication skills.
Some independent judgment is required, with alternatives limited by standard practices or procedures.

Nice To Haves

Basic knowledge of Epic preferred.

Responsibilities

Answer incoming telephone calls, determine callers’ needs, forward calls to appropriate personnel, and route Epic messages to nursing and providers as appropriate.
Retrieve voicemail messages and forward them to appropriate personnel.
Answer questions about the organization, physicians, and available services, including providing addresses and directions.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, monitor visitor access, and issue passes when required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed.
Schedule patient appointments.
Complete patient registration and check-in processes in Epic.
Load, verify, and update patient demographic information.
Scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect copayments and other self-pay obligations when required, post payments in Epic, and provide self-pay estimates when appropriate.
Perform online cashiering and payment posting in Epic; process payments and deposits according to the Cash Handling Policy.
Complete the daily closing report and balance the individual cash drawer at the end of each day.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation; reply to MyChart messages in a timely manner and close completed messages.
Safeguard patient privacy and confidentiality according to MHS policies.
Prepare routes for upcoming appointments for frontline registration.
Review daily work queues and correct identified patient registration errors.
Use Epic waitlists based on provider preference.
Review and update the day’s no-shows and cancellations.
Understand and demonstrate Critical Moments of Service techniques and standards.
Ensure reception and lobby areas are well maintained and clean.
Perform other duties as assigned and, when required, work in alternate locations.