Medical Receptionist

CFGC•Mesquite, TX

15d•Onsite

About The Position

Child and Family Guidance Center is seeking a client-centered Medical Receptionist for its Mesquite clinic office. This front-line administrative role provides customer service to internal and external stakeholders while maintaining confidentiality, and provides administrative support to clinics, management, and clinicians. The position also requires willingness to work at other clinic locations as needed.

Requirements

High school diploma or equivalent.
At least two years of experience in a medical, hospital, or clinic setting.
Knowledge of insurance verification and patient registration processes.
Knowledge of office equipment, including facsimile, scanner, and phone system.
Excellent verbal, written, and organizational skills.
Computer skills, including proficiency in data entry and keyboarding.
Ability to work in a high-volume, fast-paced environment.
Self-motivated, detail-oriented, and able to work as part of a team.
Ability to lead, train, mentor, and manage designated direct reports.
Ability to listen and speak clearly with clients via telephone.
Ability to lift 50 pounds.

Nice To Haves

Bilingual Spanish-speaking ability.

Responsibilities

Register new patients; update patient information; and enter demographic and other required information.
Verify insurance benefits, including co-pays, deductibles, and co-insurance; activate plans and programs accurately; record special notations in patient account software; and assist with patient registration at check-in or before appointments.
Screen patients for eligibility for Center programs, including predetermination; refer uninsured patients to a QMHP for assistance with applications for special funded programs; and follow up with patients and funding sources to establish eligibility.
Prepare for the next day's clinic sessions by reviewing and confirming appointments, noting payment alerts and balances, obtaining current insurance information and referrals, updating proof of income, pre-registering patients, and screening for program eligibility.
Process patient payments and ensure they are correctly applied to patient accounts.
Monitor assigned providers' schedules and work to fill them to capacity through walk-ins and reminders to members with next-day appointments by 10:00 a.m. daily.
Oversee the waiting area and ensure an efficient member check-in process; report problems or irregularities to appropriate authorities.
Dismiss patients, schedule follow-up appointments, and collect the remaining patient portion of current charges.
Oversee nightly clinic closure and remain on site until the last patient has left the building.
Obtain and record patient vitals in the electronic health records system.
Process medical records requests.
Protect consumers' personal, confidential, and identifiable information in accordance with HIPAA standards and requirements.
Provide exceptional internal and external customer service.
Perform job responsibilities without violating ethical, state, or federal codes.
Work at other clinic locations as needed.
Perform other duties as assigned by the Regional Director.