Medical Receptionist
About The Position
At Aylo Health, the Medical Receptionist helps make quality healthcare simple and convenient while supporting an environment focused on patient well-being, lifelong relationships, and career development. Under the direction of the Office Manager, this role provides excellent customer and patient service in person and by phone. The receptionist welcomes and directs patients and visitors, maintains patient accounts and financial records, supports appointment flow, and performs general administrative and office duties. The role also helps maintain a clean, organized, and secure office.
Requirements
- High school graduate or equivalent.
- At least 1 year of medical office receptionist experience.
- Regular and reliable attendance.
- Excellent communication skills and professional verbal and written communication.
- Computer literacy with entry-level working knowledge.
- Ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks.
- Ability to work independently or as part of a team.
- Professional appearance and a positive attitude.
Nice To Haves
- Medical Receptionist Certificate.
Responsibilities
- Provide excellent customer service while following clinic confidentiality and privacy policies and HIPAA requirements.
- Welcome and greet patients, clients, and visitors; determine the purpose of their visit and direct them appropriately.
- Obtain, record, and update patient personal and financial information.
- Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patients’ rights by maintaining the confidentiality of personal and financial information.
- Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Perform daily administrative and general office duties, including copying, filing, faxing, answering phones, and data entry.
- Transfer telephone calls as needed and work with call center representatives to ensure adequate patient support.
- Follow safety and security policies; safeguard restricted areas and keep entry and computer system passwords confidential.
- Clean, sanitize, and organize patient waiting areas, office files, and front-desk areas.
- Perform general cleaning duties to keep the office tidy for patients and staff.
- Assist with other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Short-term disability, long-term disability, and life insurance.
- Paid time off and paid holidays.
- $300 employee referral payment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
