Medical Receptionist

ConvenientMD•Augusta, ME

7d•Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role supports patient registration, record updates, payment collection, and timely patient flow for both reserved and walk-in visits. The position is suited to someone who enjoys working with people, staying organized, and multitasking, and may provide an entry point into healthcare or customer service. The receptionist provides a welcoming, professional patient experience, handles questions in person and by phone, and helps patients with insurance, billing, and payment matters. The role also coordinates reservations and registration, assists with specialist referrals, maintains an organized reception area, and completes administrative work. It requires learning the clinic’s services and associated costs and using reservation and electronic medical record systems. The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other ConvenientMD clinics within an hour of their primary clinic. Training shifts may also take place at another clinic within an hour’s commute.

Requirements

High school diploma or GED.
Ability to work 12-hour shifts.
For full-time work, ability to work three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
Ability to travel to training shifts outside the primary clinic within a one-hour commute.
Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
Strong organizational and detail-oriented skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, patient-focused approach and ability to support a sense of belonging.
Proficiency with Microsoft Office Suite or related software.
Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to collaborate effectively as part of a team and work independently with initiative.
Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

Medical Receptionist certification.
Previous experience in a medical receptionist role or similar customer service position.
Familiarity with medical terminology and basic knowledge of insurance processes.
Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
Experience working with insurance billing and coding information.

Responsibilities

Welcome and greet patients and visitors in a friendly, professional manner.
Respond to patient inquiries and provide assistance in person and over the phone.
Register patients and ensure required forms are completed accurately.
Update new and existing patient records.
Handle insurance and billing inquiries and provide clear information to patients.
Assist ill or distraught patients as needed using available resources.
Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
Request a card on file, follow up on patient balances, and support timely patient payments.
Coordinate with the healthcare team to support patient flow and efficient clinic operations.
Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
Assist with scheduling specialist referrals for patient follow-up.
Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
Answer and direct phone calls professionally and promptly.
Maintain a tidy, organized, welcoming reception area.
Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
Learn the scope of services provided at ConvenientMD and the costs associated with those services.
Use software systems for reservation scheduling and electronic medical records.
Travel to other clinic locations for coverage or training when required.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.