Medical Receptionist

PriMED Physicians•Beavercreek, OH

11d•Onsite

About The Position

PriMED Physicians is seeking a full-time Medical Receptionist for its pediatric office in Beavercreek, Ohio. PriMED is an independent medical group with offices throughout the Dayton area and a mission to provide exceptional, comprehensive health care. The receptionist is a key part of front-office operations and is the first point of contact for patients and visitors. The role supports a welcoming, patient-centered experience while managing registration, scheduling, check-in and check-out, administrative tasks, and financial processes. The receptionist communicates with physicians, practice management, coworkers, patients, and external vendors, and is expected to uphold PriMED’s mission and comply with applicable policies and regulations. The position requires access to electronic health record and practice management systems and compliance with HIPAA. Duties may evolve based on practice needs. The work is primarily indoors in a medical office, with occasional outdoor tasks and exposure to standard office conditions, minimal bloodborne pathogen risk, and a medium risk of eye strain and repetitive-motion injuries from computer use. Physical duties include extended sitting, standing, and walking; frequent stooping, bending, and reaching; and occasional lifting up to 20 pounds.

Requirements

High school diploma or equivalent required.
Ability to provide welcoming, professional, patient-centered customer service.
Strong verbal and written communication skills and ability to relay information accurately.
Ability to manage multiple priorities in a fast-paced environment.
Basic understanding of medical billing, payment collection, and office expense monitoring.
Knowledge of medical appointment scheduling practices and patient workflow management.
Ability to use electronic health record and practice management systems, manage records, and comply with HIPAA.
Ability to identify and resolve patient and operational issues effectively.
Professionalism, confidentiality, and adherence to workplace ethics and HIPAA regulations.
Ability to work under the direction of the practice manager and physicians and cooperate with the team.
Ability to sit, stand, and walk for extended periods; frequently stoop, bend, and reach; and occasionally lift up to 20 pounds.
Arrive on time, adhere to scheduled hours, and comply with attendance policies.
Maintain a friendly demeanor and fewer than three customer complaints per year.

Nice To Haves

Certification in Medical Office Administration preferred.
At least one year of experience in a medical office setting preferred.
Experience with scheduling, insurance verification, and patient billing is a plus.

Responsibilities

Greet and assist patients and visitors courteously and professionally.
Register new patients and collect their name, date of birth, contact, insurance, and demographic information.
Check in patients by verifying and updating insurance and demographic information and ensuring required forms are completed.
Collect and process copays and outstanding balances, including other patient financial responsibility due at the time of service.
Monitor the waiting area and communicate delays or issues to clinical staff.
Answer multi-line phone calls within three to four rings, transfer calls appropriately, and take and relay accurate messages with patient and callback details.
Schedule appointments according to practice guidelines, confirming patient identity, contact information, and provider details, and using provider schedules and appointment slots efficiently.
Check out patients, accept payments, process charges, and schedule follow-up visits according to provider recommendations.
Perform clerical tasks such as filing, scanning, and records management.
Monitor and balance daily transactions, and close and reconcile cash and payment batches at the end of each day.
Communicate effectively with physicians, practice management, coworkers, patients, and external vendors.
Comply with HIPAA requirements and workplace policies and regulations.
Work under the direction of the practice manager and physicians, cooperate with the team, and take on additional responsibilities to improve office operations.
Maintain a friendly demeanor, arrive on time, adhere to scheduled hours, and follow attendance policies.