Medical Receptionist
About The Position
PPTS is a patient-centered physical therapy clinic providing outpatient care across orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. The clinic emphasizes evidence-based treatment, continuing education, patient education, and collaboration among physicians, therapists, and patients. The Kiosk Agent Medical Receptionist is the first point of contact for patients. The role provides customer service, manages the clinic’s kiosk check-in system, and performs administrative tasks to support an organized reception area and smooth patient flow. It also involves handling sensitive patient information confidentially and in compliance with HIPAA regulations.
Requirements
- High school diploma or equivalent.
- 1–2 years of experience in a medical office or similar customer service role.
- Strong communication skills and a customer service orientation.
- Proficiency with computer systems, including medical software and scheduling systems.
- Excellent multitasking abilities and attention to detail.
- Basic knowledge of medical terminology.
- Understanding of HIPAA regulations and patient privacy practices.
- Familiarity with medical office procedures.
- Ability to remain calm and professional in fast-paced environments.
- Strong organizational skills and ability to prioritize tasks effectively.
- Flexibility to adapt to changing technologies and procedures.
Responsibilities
- Greet patients and visitors and guide them through the kiosk check-in process.
- Assist patients with electronic forms and updating their information.
- Schedule appointments and manage the clinic’s electronic calendar.
- Verify patient insurance information and collect co-payments.
- Answer phone calls and respond professionally to patient inquiries.
- Maintain a clean and organized reception area.
- Collaborate with medical staff to ensure smooth patient flow.
- Handle sensitive patient information confidentially and in compliance with HIPAA regulations.
- Perform general administrative duties, including filing and data entry.
- Troubleshoot basic kiosk system issues and report technical problems to IT support.
Benefits
- Competitive pay and growth opportunities.
- Supportive and collaborative team environment.
- On-the-job training and development.
- Health benefits for eligible employees.
- Meaningful work helping people improve their quality of life.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
