Medical Receptionist Supervisor

Premier Pain Management•Ayer, MA

12d•Onsite

About The Position

Premier Pain Management is seeking an experienced, organized, and dependable Medical Receptionist Supervisor to oversee daily front desk operations, coordinate patient referrals, and manage insurance prior authorizations. The supervisor serves as the primary point of contact for front desk staff, supports efficient patient flow and accurate scheduling, and works with management to provide exceptional patient care. The role includes supervising, training, and supporting reception staff across practice locations, handling escalated patient concerns, and helping maintain a positive, accountable work environment. The position also processes patient referrals, verifies documentation and insurance information, follows up on pending requests, maintains accurate records, and communicates updates to patients and staff while maintaining HIPAA compliance. The employer is willing to train the right individual. The work is in person, Monday through Friday, with scheduled hours varying by day.

Requirements

At least 2 years of medical receptionist or front desk experience in a healthcare setting.
Experience processing medical referrals and insurance prior authorizations.
Strong knowledge of Medicare, MassHealth, and commercial insurance plans.
Experience verifying insurance eligibility, benefits, and coverage requirements.
Familiarity with medical terminology, CPT codes, and ICD-10 codes.
Strong organizational, multitasking, and time management skills.
Excellent communication, interpersonal, and customer service skills.
Ability to supervise, train, and support front desk employees.
Strong problem-solving skills and ability to handle patient concerns professionally.
Ability to work independently, prioritize responsibilities, and meet deadlines.
Knowledge of HIPAA regulations and patient confidentiality requirements.

Nice To Haves

At least 1–2 years of supervisory or leadership experience preferred.
Athenahealth experience preferred.
Experience in pain management or specialty medical practices preferred.
Bilingual English/Spanish is a plus.

Responsibilities

Supervise and support medical receptionists across practice locations.
Oversee daily front desk operations, including patient check-in, check-out, scheduling, and telephone communications.
Delegate daily assignments and ensure responsibilities are completed accurately and on time.
Train, coach, and provide ongoing support to front desk employees.
Monitor staff productivity, professionalism, attendance, and adherence to office policies.
Assist the Practice Manager with identifying workflow improvements and addressing performance concerns.
Ensure appropriate front desk coverage and assist with operations during staffing shortages.
Promote teamwork, accountability, and a positive work environment.
Handle escalated patient concerns professionally and promptly.
Process patient referrals, verify required documentation and insurance information, and request referrals from referring providers.
Follow up on pending referral requests to prevent delays in patient care.
Maintain accurate records and communicate updates to patients and staff.
Verify insurance eligibility, benefits, and coverage requirements and manage insurance prior authorizations.
Maintain HIPAA compliance and patient confidentiality.