Medical Receptionist II Cicero

Trinity Health

9d • $19 - $27 • Onsite

About The Position

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves managing appointments, patient check-in/check-out, handling phone calls, collecting payments, and maintaining accurate documentation. The position requires attention to detail, strong communication and interpersonal skills, and a customer service-oriented approach to ensure a streamlined and positive patient experience.

Requirements

• High school graduate or equivalent
• One to two years’ experience preferred
• Multi-line telephones, PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written
• Good interpersonal skills required
• Customer service orientated

Nice To Haves

• Business school or formal secretarial training a plus

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED