Medical Receptionist II

Trinity Health

27d•$19 - $25

About The Position

The Medical Receptionist supports office operations, working independently and collaboratively with other office staff to provide efficient, cost-effective, quality patient care. The role performs administrative and patient-facing duties to support a streamlined patient experience, including appointment scheduling, patient registration and check-in/check-out, payment collection, phone support, and handling documentation. The receptionist maintains confidentiality, provides courteous and professional customer service, and helps maintain a safe and secure office environment. The position requires a high school diploma or equivalent. Business school or formal secretarial training is a plus, and one to two years of experience is preferred. The role participates in orientation and continuing education to maintain job-related knowledge and skills. The stated pay range is $19.00–$25.00, based on experience, skills, and education.

Requirements

High school graduate or equivalent.
One to two years of experience preferred.
Knowledge of multi-line telephones, PCs, appropriate software, office equipment, and supplies.
A solid understanding of service-related terminology.
Good oral and written communication and interpersonal skills.
Customer-service orientation.
Ability to maintain confidentiality and follow the hospital confidentiality statement.

Nice To Haves

Business school education or formal secretarial training.
One to two years of experience.

Responsibilities

Promote a healthy work environment.
Schedule appointments on provider schedules and review schedules against provider preference lists, updating them as needed.
Collaborate and communicate regularly with management regarding goals, needs, and concerns.
Complete patient pre-registration.
Review revenue reports to ensure charges are billed appropriately.
Collect patient copayments and outstanding balances.
Check patients in and out for appointments.
Provide incoming and outgoing phone support, route calls, and record and deliver messages when personnel are unavailable.
Make appointment confirmation calls.
Scan and fax documentation.
Perform job functions accurately and efficiently to support the patient experience and meet established performance measures and review dates.
Maintain confidentiality regarding patients, families, employees, and service-area information.
Greet visitors and communicate expectations about when and how they will be served.
Use appropriate diction and grammar and maintain professional, courteous, and tactful interactions.
Receive and distribute messages, packages, and supplies to the appropriate person or place.
Implement day-to-day operations for the assigned service or environment.
Maintain a safe and secure environment.
Demonstrate competency using relevant office equipment and systems.
Participate in orientation and continuing education and maintain job-related knowledge and skills.