Medical Receptionist II
About The Position
The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves a variety of responsibilities to ensure a streamlined and efficient patient experience, including managing appointments, handling patient check-ins and check-outs, providing phone support, and maintaining accurate documentation. The position requires strong communication, customer service, and organizational skills to effectively interact with patients, staff, and management.
Requirements
- High school graduate or equivalent
- One to two years’ experience preferred
- Multi-line telephones, PC and appropriate software knowledge
- Knowledge of office equipment and supplies
- A solid understanding of service-related terminology
- Good communication skills both oral and written
- Good interpersonal skills required
- Customer service orientated
- Maintains confidentiality related to patients, family and employees and information specific to service area.
- Uses appropriate diction and grammar in conversations.
- Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
- Adheres to hospital confidentiality statement.
Nice To Haves
- Business school or formal secretarial training a plus
- Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
Responsibilities
- Promote a healthy work environment
- Schedule appointments on provider schedules
- Review schedules based on provider preference lists and update appropriately
- Collaborate and communicate regularly with management regarding goals, needs/concerns
- Pre-registration
- Reviewing revenue reports to ensure charges are billed appropriately
- Collect co pay/balances due for each patient
- Checking in patients for appointments
- Checking out patients for appointments
- Phone support – Incoming and outgoing phone calls
- Scanning and faxing documentation
- Confirmation phone calls
- Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
- Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
- Receives and distributes messages, packages and supplies to the appropriate person or place.
- Implements the day-to-day operations of specific service or environment.
- Maintains a safe and secure environment.
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
