Medical Receptionist / Front Desk (Round Rock) - Texas Orthopedics
About The Position
Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist / Front Desk team member for its Round Rock location. The role performs reception-area duties, including patient check-in and check-out, appointment scheduling, insurance benefit verification, and collecting payments due at the time of service. The receptionist also supports clinic workflows by handling patient communications, records, faxes, referrals, and related administrative tasks. The position is part of a collaborative, team-driven work environment that emphasizes professional growth, work–life balance, communication, staff feedback, and continuous process improvement. Work is performed indoors, often in high-volume conditions with frequent changes in tasks and multiple activities handled simultaneously.
Requirements
- High school diploma.
- Previous experience in a medical office setting.
- Computer experience.
- Fluency in Spanish (required).
- Knowledge of medical and insurance terminology.
- Attention to detail.
- Ability to multitask between multiple applications.
- Ability to communicate effectively orally and in writing.
- Ability to work in a fast-paced environment.
- Adequate visual acuity to read and the ability to interpret and understand written material.
- Ability to handle multiple tasks simultaneously and work as part of a team.
- Ability to perform tedious and exacting work in high-volume conditions with frequent changes in tasks.
Responsibilities
- Answer telephones, schedule appointments, and redirect callers to appropriate departments.
- Schedule and reschedule new, follow-up, and physical therapy appointments while observing insurance rules, limitations, and physician preferences.
- Confirm appointments in advance and contact patients when necessary.
- Prepare clinic schedules and identify issues before patient visits.
- Greet patients, check them in, and help them complete intake forms.
- Confirm, capture, and correct patient demographic and insurance information.
- Verify insurance and benefits, determine remaining deductible amounts or copays, and collect payments due according to benefits and information in the EHR and other applicable software.
- Collect and scan patients’ insurance cards and photo IDs.
- Mail no-show letters daily.
- Review daily superbills for completion, make necessary edits, and collect the correct payment at checkout.
- Balance payments received and prepare the daily deposit.
- Complete scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails and make second and third attempts to reach patients who left voicemails.
- Provide EOBs to patients and explain balances as needed.
- Fax DWC forms to the appropriate recipients.
- Sort and identify medical information for scanning or queuing into the EMR system.
- Sort faxes, assist with fax failures, and distribute faxes to appropriate departments.
- Assist with Release of Information requests by completing them in-office or sending them to a third party.
- Perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service.
- Health Savings Account (HSA) with employer contribution.
- Flexible Spending Account (FSA).
- Dental coverage.
- Vision coverage.
- 7–8 paid holidays each year.
- 12 PTO days to start, increasing with tenure up to 22 days.
- 401(k) with Safe Harbor contribution plus profit sharing once eligible.
- Life insurance.
- Short- and long-term disability.
- Additional supplemental plans.
- Mileage reimbursement and travel time for eligible positions.
- Colleague Recognition Program.
- Employee Assistance Program and well-being support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
