Medical Practice Asst

Cooper Norcross University Hospital•Camden, NJ

3d•$18 - $29

About The Position

A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role welcomes patients and guests using AIDET, provides a positive service experience, keeps patients informed about delays, and takes appropriate action, including offering alternatives. The position performs administrative and clinical support duties, including rooming patients and documenting vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history. It uses the EMR for in-basket work, telephone and MyChart communications, and medical-record documentation. Duties may include obtaining reports and records; completing insurance or disability forms and precertifications or authorizations; performing point-of-care testing; transcribing or entering orders; and assisting with scheduling, wait lists, and work queues. The Medical Practice Assistant may schedule appointments and follow-up care, conduct patient outreach and callbacks, administer and document vaccines, collect and handle specimens according to established protocols, assist providers with monitoring and reporting lab results, and file or attach reports and results in the EMR. The role may also obtain prior authorizations for medications, procedures, and testing. The position requires effective communication with patients and multidisciplinary team members, adherence to the organization’s mission, vision, values, and Code of Ethical Conduct, and maintaining regulatory standards in daily operations. Flexibility and multitasking are required in a fast-paced environment with changing patient volume. The employee may be asked to work at other ambulatory offices based on volume and may perform other duties assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Graduation from a post-secondary medical assisting education program accredited by a NJAC (13:35-6.4)-approved certifying body.
Current certification from a certifying board recognized and approved by the New Jersey Board of Medical Examiners.
Current American Heart Association BLS/CPR certification.
High school diploma or GED.

Nice To Haves

Epic experience.

Responsibilities

Provide medical assistant care under the supervision of physicians, providers, and/or registered nurses in ambulatory settings.
Greet patients and guests using AIDET, provide excellent service, keep patients informed about delays, and take appropriate action, including offering alternatives.
Room patients and document vital signs, pain, reason for visit, medication review, and social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communications, MyChart messaging, and medical-record documentation.
Obtain reports, results, and medical records; complete insurance or disability forms, precertifications or authorizations, point-of-care testing, order transcription or entry, and related work queues as assigned.
Schedule appointments, including follow-up appointments across the healthcare continuum, when assigned.
Perform and document patient outreach, callbacks, and confirmation calls in a timely and efficient manner.
Administer vaccines and document them according to established policies when assigned.
Collect specimens and handle and label them according to established protocols and safety requirements.
Assist physicians and providers with monitoring and reporting lab results.
File reports, lab results, radiology reports, and correspondence in the EMR and attach results to appropriate orders.
Obtain prior authorization for medications, procedures, and testing when assigned.
Communicate effectively with patients and multidisciplinary team members and uphold organizational values and ethical standards.
Maintain knowledge of regulatory standards and comply with them in daily operations.
Adjust to patient volume, multitask in a fast-paced environment, and work at other ambulatory offices when requested.
Perform other duties as assigned by the manager.