Medical Practice Asst
About The Position
A nonexempt medical assistant position in various ambulatory settings, providing care under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role includes welcoming patients and guests using AIDET, providing a positive service experience, supporting patients, keeping them informed about delays, and taking appropriate action, including offering alternatives. The Medical Practice Assistant performs administrative and clinical tasks such as rooming patients and documenting vital signs, pain, reasons for visits, medications, and social, surgical, family, and medical history. The role includes managing EMR in-baskets and telephone and MyChart communications; obtaining reports, results, and medical records; completing insurance and disability forms, precertifications, authorizations, point-of-care testing, and order-related work; and potentially assisting with work queues, bump lists, and wait lists. The position may involve scheduling appointments and follow-ups, patient outreach and callbacks, administering and documenting vaccines, collecting and handling specimens, assisting providers with monitoring and reporting lab results, filing reports and correspondence in the EMR, and obtaining prior authorizations. The assistant communicates with multidisciplinary team members and patients, follows the organization’s mission, values, and ethical code, and maintains regulatory standards. Flexibility and multitasking in a fast-paced environment are required; the employee may be asked to work at other ambulatory offices based on volume. Other duties may be assigned by the manager.
Requirements
- At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
- Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- High school diploma or equivalent.
- Graduate of a post-secondary medical assisting education program accredited by a NJAC (13:35-6.4) approved certifying body.
- Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
- Current BLS/CPR certification through the American Heart Association.
Nice To Haves
- Epic experience.
Responsibilities
- Greet patients and guests using AIDET, provide a positive service experience, support patients, and keep them informed about delays.
- Room patients and document vital signs, pain, reason for visit, medication review, and social, surgical, family, and medical history.
- Complete EMR in-basket work and telephone and MyChart communications, documenting in the medical record.
- Obtain reports, results, and medical records.
- Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription or protocol-based order entry, and other assigned work queue tasks.
- Schedule appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services when assigned.
- Perform and document patient outreach, callbacks, and appointment confirmation calls.
- Administer vaccines and document them according to established policies when assigned.
- Collect specimens and handle and label them according to established protocols and safety requirements.
- Assist physicians and providers with monitoring and reporting lab results.
- File reports, laboratory and radiology reports, and miscellaneous correspondence in the EMR, attaching results to the appropriate orders.
- Obtain prior authorization for medications, procedures, and testing when assigned.
- Communicate with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
- Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
- Adjust to patient volume and multitask in a fast-paced environment; work at other ambulatory offices based on volume when asked.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
