Medical Practice Asst

Cooper University Hospital•Pennsville, NJ

13d

About The Position

A nonexempt position providing medical assistant care under the supervision of physicians, providers, and/or registered nurses in ambulatory settings. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The Medical Practice Assistant greets patients and guests using AIDET, provides excellent service, keeps patients informed about delays, and takes appropriate action, including offering alternatives. The role performs clinical and administrative tasks such as rooming patients and documenting vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history. Duties also include work in EMR in-baskets; telephone and MyChart communications; obtaining reports, results, and medical records; and completing insurance or disability forms, precertifications or authorizations, point-of-care testing, order transcription, and protocol-based order entry. The position may involve managing bump lists, wait lists, and work queues; scheduling appointments and follow-up care; completing patient outreach and callbacks; administering and documenting vaccines; collecting, labeling, and safely handling specimens; assisting providers with monitoring and reporting lab results; filing reports and correspondence in the EMR; and obtaining prior authorizations for medications, procedures, and testing. The role communicates with multidisciplinary team members and patients while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct, and maintains working knowledge of regulatory standards. Flexibility and multitasking in a fast-paced environment are required. The employee may be asked to work at other ambulatory offices based on volume and may perform other duties assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by a NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience preferred.

Responsibilities

Greet patients and guests using AIDET and provide excellent service.
Keep patients informed of delays and take appropriate action, including offering alternatives.
Room patients and document vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communications, MyChart messaging, and documentation in the medical record.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription, and protocol-based order entry.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule appointments, including follow-up appointments, across physician office visits, imaging, and lab services.
Perform and document timely patient outreach, callbacks, and confirmation calls.
Administer vaccines and document them in accordance with established policies, as assigned.
Collect specimens and handle them according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting lab results.
File reports, lab and radiology results, and miscellaneous correspondence in the EMR and attach results to the appropriate orders.
Obtain prior authorization for medications, procedures, and testing, as assigned.
Communicate successfully with multidisciplinary team members and patients while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and follow them in daily operations.
Adapt to patient volume and a fast-paced environment; work at other ambulatory offices based on volume when requested.
Perform other duties as assigned by the manager.