Medical Practice Asst

Cooper University Hospital•Glassboro, NJ

3d•$18 - $29

About The Position

A nonexempt position responsible for providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role greets patients and guests using AIDET, delivers an excellent service experience, supports patients, keeps them informed about delays, and takes appropriate action, including offering alternatives. The position performs administrative and clinical duties, including rooming patients and documenting vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history. It handles EMR in-baskets, telephone and MyChart messages, medical-record documentation, and retrieval of reports, results, and records. Duties may also include completing insurance or disability forms, precertifications and authorizations, point-of-care testing, transcribing or entering orders under protocol, and assisting with work queues, bump lists, and wait lists. The medical assistant may schedule appointments, conduct patient outreach and callbacks, administer and document vaccines, collect and safely handle specimens, assist providers with monitoring and reporting lab results, and file reports and correspondence in the EMR. The role may obtain prior authorizations for medications, procedures, and testing. It requires effective communication with patients and multidisciplinary team members, adherence to the organization’s mission, vision, values, ethical conduct, and regulatory standards, and flexibility to multitask in a fast-paced environment and adjust to patient volume. The employee may be asked to work at other ambulatory offices based on volume and may perform other duties assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4) approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience.

Responsibilities

Provide medical assistant care under the supervision of physicians, providers, and/or registered nurses in ambulatory settings.
Greet patients and guests using AIDET, provide excellent service, support patients, keep them informed about delays, and offer alternatives when appropriate.
Room patients and document vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history.
Complete EMR in-baskets, telephone communications, MyChart messages, and documentation in the medical record.
Obtain reports, test results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, and order transcription or entry under protocol, as applicable.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Make appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services.
Perform and document patient outreach, callbacks for messages received in pools or through MyChart, and confirmation calls.
Administer vaccines and document them in accordance with established policies, as applicable.
Collect specimens and handle them according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology results, and miscellaneous correspondence in the EMR and attach results to the appropriate orders.
Obtain prior authorization for medications, procedures, and testing, as applicable.
Communicate effectively with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and code of ethical conduct.
Maintain working knowledge of regulatory standards and meet those standards in daily operations.
Adjust to patient volume, multitask in a fast-paced environment, and work at other ambulatory offices based on volume when asked.
Perform other duties as assigned by the manager.