Medical Practice Asst
About The Position
A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The Medical Practice Assistant greets patients and guests using AIDET, provides an excellent service experience, supports patients, communicates delays, and takes appropriate action, including offering alternatives. The role performs administrative and clinical tasks such as rooming patients; documenting vital signs, pain, reason for visit, and relevant histories and medication reviews; handling EMR in-baskets, telephone communications, and MyChart messages; obtaining reports and records; and completing forms, authorizations, protocol-based order entry, and point-of-care testing. The position may include scheduling appointments, patient outreach and callbacks, administering vaccines, collecting and handling specimens, assisting providers with monitoring and reporting lab results, and filing reports and results in the EMR. The assistant communicates with multidisciplinary team members and patients while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct, and maintains working knowledge of applicable regulatory standards. Flexibility and multitasking are required in a fast-paced environment with changing patient volumes. The employee may be asked to work at other ambulatory offices based on volume, and may perform other duties as assigned by the manager.
Requirements
- At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
- Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- High school diploma or equivalent.
- Graduate of a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4) approved certifying body.
- Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
- Current BLS/CPR certification through the American Heart Association.
Nice To Haves
- Epic experience preferred.
Responsibilities
- Greet patients and guests using AIDET and provide an excellent service experience.
- Support patients, communicate delays, and take appropriate action, including offering alternatives.
- Perform patient rooming and document vital signs, pain, reason for visit, medication review, and social, surgical, family, and medical histories.
- Complete work in EMR in-baskets, telephone communications, and MyChart messaging, and document in the medical record.
- Obtain reports, results, and medical records.
- Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, protocol-based order transcription or entry, and assigned work queues, bump lists, or wait lists.
- Schedule appointments, including follow-up appointments, across the healthcare continuum and during patient outreach.
- Perform and document patient outreach, callbacks for messages received in pools and MyChart, and confirmation calls.
- Administer vaccines when assigned and document them in accordance with established policies.
- Collect specimens and handle them according to established protocols, including proper labeling and safe handling.
- Assist physicians and providers with monitoring and reporting lab results.
- File reports, laboratory and radiology reports, and correspondence in the EMR, and attach results to the appropriate orders.
- Obtain prior authorization for medications, procedures, and testing when assigned.
- Communicate with multidisciplinary team members and patients while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct.
- Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
- Adjust to patient volume and may work at other ambulatory offices based on volume.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
