Medical Practice Asst

Cooper University Hospital•Voorhees, NJ

About The Position

A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role provides a welcoming, high-quality service experience, supports patients, and keeps them informed about delays while taking appropriate action, including offering alternatives. The position combines clinical and administrative work, including patient rooming and documentation, EMR and telephone communications, patient outreach, appointment coordination, and support for providers. Duties may include point-of-care testing, order entry, insurance and disability forms, authorizations, vaccinations, and specimen collection. The employee must communicate effectively with patients and multidisciplinary team members, maintain regulatory standards, and adapt to a fast-paced environment and changing patient volume. Work at other ambulatory offices may be requested based on volume.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or GED.
Graduate of a post-secondary medical assisting education program accredited by a NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET and provide an excellent service experience.
Support patients and keep them informed about delays, taking appropriate action and offering alternatives when appropriate.
Room patients and document information in the EMR, including vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communications, and MyChart messages, documenting in the medical record.
Obtain reports, results, and medical records.
Complete insurance and/or disability forms, precertifications and authorizations, point-of-care testing, order transcription, and protocol-based order entry as assigned.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule appointments, including follow-up visits, efficiently across the healthcare continuum, including physician visits, imaging, and laboratory services.
Perform and document patient outreach, callbacks for messages received in pools and MyChart, and appointment confirmation calls.
Administer vaccines and document them in accordance with established policies, as assigned.
Collect and handle specimens according to established protocols, including appropriate labeling and safe handling.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology results, and correspondence in the EMR, attaching results to the appropriate orders.
Obtain prior authorization for medications, procedures, and testing as assigned.
Communicate successfully with multidisciplinary team members and patients while upholding the organization’s Mission, Vision, Values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and meet them in daily operations.
Adapt to a fast-paced environment, multitask, and adjust to patient volume; work at other ambulatory offices based on volume when requested.
Perform other duties as assigned by the manager.