Medical Practice Asst

Cooper University Hospital•Voorhees, NJ

About The Position

A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role greets patients and guests using AIDET, provides an excellent service experience, supports patients, keeps them informed of delays, and takes appropriate action, including offering alternatives. The position performs administrative and clinical duties such as rooming patients and documenting vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history. It also involves working with EMR in-baskets, telephone and MyChart communications, medical records, insurance or disability forms, authorizations, point-of-care testing, order entry, appointments, patient outreach, vaccines, specimens, and lab results. The employee communicates with multidisciplinary teams and patients while upholding the organization’s mission, vision, values, and ethical standards. Flexibility is required in a fast-paced environment, and the employee may be asked to work at other ambulatory offices based on volume.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by a certifying body approved under NJAC 13:35-6.4.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current American Heart Association BLS/CPR certification.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET and provide an excellent service experience.
Support patients, keep them informed of delays, and take appropriate action, including offering alternatives.
Perform patient rooming and document vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communications, and MyChart messaging, documenting in the medical record.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription, and protocol-based order entry.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule appointments, including follow-up visits, across the healthcare continuum, including physician office visits, imaging, and laboratory appointments.
Complete and document patient outreach, callbacks for messages received in pools and MyChart, and confirmation calls.
Administer and document vaccines in accordance with established policies, when assigned.
Collect and handle specimens according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology results, and other correspondence in the EMR and attach results to appropriate orders.
Obtain prior authorization for medications, procedures, and testing as needed.
Communicate successfully with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
Adjust to patient volume and multitask in a fast-paced environment; work at other ambulatory offices based on volume when requested.
Perform other duties as assigned by the manager.