Medical Practice Asst

Cooper Norcross University Hospital•Pennsville Township, NJ

4d•$18 - $29

About The Position

A nonexempt position providing medical assistant care under the supervision of physicians, providers, and/or registered nurses in various ambulatory settings. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The Medical Practice Assistant welcomes patients and guests, supports patients during delays, and provides service in a high-customer-service environment. The role performs clinical and administrative duties, including rooming patients, documenting information in the electronic medical record (EMR), managing communications and records, coordinating appointments, and assisting with orders, authorizations, and testing. Depending on assignment, the assistant may administer vaccines, collect specimens, and support physicians and providers with laboratory results. The position requires flexibility, multitasking, and adapting to patient volume. The employee may be asked to work at other ambulatory offices based on volume and may be assigned other duties by the manager. The role supports the organization’s Mission, Vision, and Values, follows its Code of Ethical Conduct, and maintains working knowledge of applicable regulatory standards.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduation from a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET, provide excellent service, keep patients informed about delays, and take appropriate action, including offering alternatives.
Perform administrative and rooming duties, including documenting vital signs, pain, reason for visit, and reviews of medications and social, surgical, family, and medical history.
Complete work in EMR in-baskets; handle telephone communications and MyChart messages; and document in the medical record.
Obtain reports, results, and medical records.
Complete insurance and/or disability forms, precertifications and/or authorizations, point-of-care testing, order transcription, and protocol-based order entry as assigned.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Make appointments, including follow-up appointments, across the healthcare continuum, such as physician office visits, imaging, and laboratory appointments.
Perform and document patient outreach, callbacks for messages received in pools, MyChart messaging, and confirmation calls in a timely and efficient manner.
Administer vaccines when assigned and document them in accordance with established policies.
Collect specimens and handle them according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology reports, and miscellaneous correspondence in the EMR, and attach results to the appropriate orders.
Obtain prior authorization for medications, procedures, and testing when assigned.
Communicate successfully with multidisciplinary team members and patients while upholding the organization’s Mission, Vision, and Values and adhering to its Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
Adapt to patient volume, multitask in a fast-paced environment, and work at other ambulatory offices based on volume when requested.
Perform other duties as assigned by the manager.