Medical Practice Asst

Cooper University Hospital•Deptford, NJ

About The Position

A nonexempt medical assistant position providing care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role greets patients and guests using AIDET, provides a high-quality service experience, supports patients, keeps them informed of delays, and takes appropriate action, including offering alternatives. The Medical Practice Assistant performs clinical and administrative work, including rooming patients and documenting vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history. Duties also include work in EMR in-baskets, telephone and MyChart communications, medical-record documentation, obtaining reports and records, completing forms and authorizations, point-of-care testing, transcribing or entering orders, scheduling appointments, and conducting patient outreach and callbacks. The role may include administering vaccines, collecting and handling specimens, assisting providers with monitoring and reporting lab results, and filing reports and results in the EMR. The position requires effective communication with patients and multidisciplinary team members, adherence to the organization’s mission, vision, values, and ethical conduct, and maintaining knowledge of regulatory standards. The employee must be flexible and able to multitask in a fast-paced environment, adjust to patient volume, and may be asked to work at other ambulatory offices based on volume. Other duties may be assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of an externship completed in a medical office.
Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience preferred.

Responsibilities

Greet patients and guests using AIDET and provide excellent service; support patients, keep them informed of delays, and offer alternatives when appropriate.
Room patients and document vital signs, pain, reason for visit, medications, and social, surgical, family, and medical history.
Complete work in EMR in-baskets, telephone communications, MyChart messaging, and medical-record documentation.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, and order transcription or protocol-based order entry.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Schedule appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services.
Conduct and document patient outreach, callbacks for messages received in pools or MyChart, and confirmation calls.
Administer vaccines and document them in accordance with established policies, as assigned.
Collect specimens and handle them according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting laboratory results.
File reports, laboratory and radiology results, and correspondence in the EMR and attach results to appropriate orders.
Obtain prior authorization for medications, procedures, and testing as assigned.
Communicate successfully with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and adhere to them in daily operations.
Adjust to patient volume, multitask in a fast-paced environment, and work at other ambulatory offices based on volume when asked.
Perform other duties as assigned by the manager.