Medical Practice Asst

Cooper Norcross University Hospital•Cherry Hill Township, NJ

15h•$18 - $29

About The Position

A nonexempt medical assistant position providing care in ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role includes greeting patients and guests using AIDET, providing excellent service, keeping patients informed about delays, and taking appropriate action, including offering alternatives. The position performs administrative and clinical support duties, including rooming patients and documenting vital signs, pain, reasons for visits, medication reviews, and social, surgical, family, and medical histories. It also involves working in EMR in-baskets, handling telephone and MyChart communications, obtaining records and reports, processing forms and authorizations, performing point-of-care testing, and entering or transcribing orders. Duties may include scheduling appointments, patient outreach and callbacks, administering vaccines, collecting and handling specimens, assisting with lab-result monitoring, and filing reports and correspondence in the EMR. The medical assistant communicates with patients and multidisciplinary team members while upholding the organization’s mission, vision, values, and ethical standards. The role requires flexibility and multitasking in a fast-paced environment, adjusting to patient volume, and potentially working at other ambulatory offices as needed. Other duties may be assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduation from a post-secondary medical assisting education program accredited by a NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current American Heart Association BLS/CPR certification.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET, provide excellent service, keep patients informed about delays, and offer alternatives as appropriate.
Room patients and document vital signs, pain, reason for visit, medication reviews, and social, surgical, family, and medical histories.
Complete EMR in-basket work, telephone communications, MyChart messaging, and documentation in the medical record.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, and order transcription or protocol-based order entry.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Make appointments, including follow-up appointments across physician office visits, imaging, and laboratory services.
Perform and document patient outreach, callbacks, and confirmation calls in a timely and efficient manner.
Administer vaccines and document them in accordance with established policies, as applicable.
Collect specimens and handle them according to established protocols, including proper labeling and safety handling.
Assist physicians and providers with monitoring and reporting lab results.
File reports, laboratory and radiology results, and correspondence in the EMR, attaching results to the appropriate orders.
Obtain prior authorizations for medications, procedures, and testing as needed.
Communicate with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
Maintain knowledge of regulatory standards and adhere to them in daily operations.
Adjust to patient volume, multitask in a fast-paced environment, and work at other ambulatory offices as needed.
Perform other duties assigned by the manager.