Medical Practice Asst

Cooper Norcross University Hospital•Mount Laurel Township, NJ

7d•$18 - $29

About The Position

A nonexempt position providing medical assistant care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The role greets patients and guests using AIDET, provides an excellent service experience, supports patients, keeps them informed about delays, and takes appropriate action, including offering alternatives. The position performs administrative and clinical support duties, including rooming patients and documenting vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history. Duties may include completing EMR in-baskets and telephone communications, MyChart messages, obtaining reports and records, completing insurance or disability forms and authorizations, point-of-care testing, transcribing or entering orders, and assisting with work queues, bump lists, and wait lists. The Medical Practice Assistant may schedule appointments and follow-ups across the healthcare continuum, conduct patient outreach and callbacks, administer and document vaccines, collect and handle specimens according to established protocols, assist providers with monitoring and reporting lab results, and file reports and correspondence in the EMR. The role may also obtain prior authorizations for medications, procedures, and testing. The employee communicates with multidisciplinary team members and patients, follows the organization’s mission, vision, values, and Code of Ethical Conduct, and maintains working knowledge of regulatory standards. Flexibility and multitasking in a fast-paced environment are required; assignment to other ambulatory offices may be requested based on volume. Other duties may be assigned by the manager.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completion of an externship in a medical office.
Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or equivalent.
Graduate of a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4)-approved certifying body.
Current certification from a recognized certifying board approved by the New Jersey Board of Medical Examiners.
Current BLS/CPR certification through the American Heart Association.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET and provide excellent service; support patients and keep them informed of delays, taking appropriate action including offering alternatives.
Room patients and document vital signs, pain, reason for visit, and medication, social, surgical, family, and medical history.
Complete EMR in-baskets, telephone communications, MyChart messages, and related medical-record documentation.
Obtain reports, results, and medical records; file reports, laboratory and radiology results, and correspondence in the EMR and attach results to appropriate orders.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription or entry, and assist with bump lists, wait lists, and work queues as assigned.
Make appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services.
Perform and document patient outreach, callbacks for messages received in pools, MyChart messaging, and confirmation calls.
Administer vaccines and document them in accordance with established policies, as assigned.
Collect specimens and handle and label them according to established protocols and safety requirements.
Assist physicians and providers with monitoring and reporting laboratory results.
Obtain prior authorization for medications, procedures, and testing as needed.
Communicate with multidisciplinary team members and patients, uphold the organization’s mission, vision, values, and Code of Ethical Conduct, and maintain knowledge of regulatory standards.
Adapt to patient volume and a fast-paced environment; work at other ambulatory offices based on volume when asked.
Perform other duties as assigned by the manager.