Medical Practice Asst

Cooper Norcross University Hospital•Cherry Hill Township, NJ

7d•$18 - $29

About The Position

A nonexempt medical assistant position providing care in various ambulatory settings under the supervision of physicians, providers, and/or registered nurses. Clinical direction, oversight, and competency review are provided by medical providers and the ambulatory professional development team in coordination with office management. The Medical Practice Assistant greets patients and guests using AIDET, provides a positive service experience, supports patients, communicates delays, and takes appropriate action, including offering alternatives. The role performs administrative and clinical tasks such as rooming patients; documenting vitals, pain, reason for visit, and patient history; handling EMR in-baskets, telephone communication, and MyChart messages; obtaining reports and records; processing forms, authorizations, and orders; and conducting point-of-care testing. The position may include scheduling appointments and follow-ups, patient outreach and callback work, administering vaccines, collecting and handling specimens, assisting with lab-result monitoring, filing reports and correspondence in the EMR, and obtaining prior authorizations. The role collaborates with multidisciplinary team members, follows regulatory standards and the organization’s Code of Ethical Conduct, and requires flexibility and multitasking in a fast-paced environment. The employee may be asked to work at other ambulatory offices based on volume.

Requirements

At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of completing an externship in a medical office.
Experience with electrocardiograms (EKGs), vital signs, venipuncture, capillary procedures, and injections.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
High school diploma or GED.
Graduate of a post-secondary medical assisting education program accredited by an NJAC (13:35-6.4)-approved certifying body.
Current certification from a certifying board recognized and approved by the New Jersey Board of Medical Examiners.
Current American Heart Association BLS/CPR certification.

Nice To Haves

Epic experience.

Responsibilities

Greet patients and guests using AIDET and provide an excellent service experience.
Support patients, keep them informed of delays, and take appropriate action, including offering alternatives.
Room patients and document vitals, pain, reason for visit, medications, and social, surgical, family, and medical history.
Complete EMR in-basket work, telephone communications, MyChart messaging, and medical-record documentation.
Obtain reports, results, and medical records.
Complete insurance and disability forms, precertifications and authorizations, point-of-care testing, order transcription, or protocol-based order entry.
Assist with bump lists, wait lists, and appropriate work queues as assigned.
Make appointments, including follow-up appointments across physician office visits, imaging, and lab services.
Perform and document patient outreach, callbacks, and confirmation calls in a timely and efficient manner.
Administer vaccines and document them in accordance with established policies, as applicable.
Collect and handle specimens according to established protocols, including proper labeling and safe handling.
Assist physicians and providers with monitoring and reporting lab results.
File reports, laboratory results, radiology reports, and correspondence in the EMR and attach results to appropriate orders.
Obtain prior authorization for medications, procedures, and testing as applicable.
Communicate with multidisciplinary team members and patients while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
Maintain working knowledge of regulatory standards and uphold them in daily operations.
Adjust to patient volume and may work at other ambulatory offices as needed.